We highly recommend to contact integration platforms to figure out what metrics they can extract. Sometimes integration platforms don't have certain metrics out of the box, so it's better to contact them.
Useful integrations
1
Create a configuration set
(Amazon SES) when a new ticket event occurs in Groove
2
Create a contact list
(Amazon SES) when a new ticket event occurs in Groove
3
Create a contact
(Amazon SES) when a new ticket event occurs in Groove
4
Create an email template
(Amazon SES) when a new ticket event occurs in Groove